Exchange/Repair Shipping

Mackenzie Jones Designs Exchange/Repair Shipping 

Please select the shipping option based on the location your exchange or repair is being returned to. This covers return shipping back to you and ensures you are provided with a tracking number when your exchange or repair is sent back to you. Please make sure to include your email address with your exchange or repair so that we can send you your tracking number.

For our full Exchange and Repair Policy + Procedures, please click here. 

Please Read Carefully - Additional Information

• For customers located in Canada: Purchase of tracked Exchange Shipping is optional. You can purchase Exchange Shipping from this listing or include a prepaid registered mail sticker from Canada Post with your return package. If Exchange Shipping is not purchased or included in your return package to us, your exchange will be sent back to you via untracked, regular letter mail. Please select "Exchange Shipping - Canada" from the drop-down menu.

• For customers located in the United States: Exchange Shipping must be purchased for any exchanges and repairs back to the United States as exchanges and repairs outside of Canada will not be accepted without it. Please select "Exchange Shipping - United States" from the drop-down menu. 

• For international customers outside of Canada and the United States:  Exchange Shipping must be purchased for any exchanges and repairs back to your country of residence as exchanges and repairs outside of Canada will not be accepted without it. Please select "Exchange Shipping - International" from the drop-down menu. 
  

Please note that Mackenzie Jones Designs is not responsible for items lost or stolen in the mail. If you have any questions or concerns, please contact us.