Repair Fee

Repair fee for repair of items outside of warranty. 

For our full Exchange and Repair Policy + Procedures, please click here. 

Please Read Carefully - Additional Information

• For customers located in Canada: Purchase of tracked Exchange Shipping is optional. You can purchase Exchange Shipping from this listing or include a prepaid registered mail sticker from Canada Post with your return package. If Exchange Shipping is not purchased or included in your return package to us, your exchange will be sent back to you via untracked, regular letter mail. 

• For customers located in the United States: Exchange Shipping must be purchased for any exchanges and repairs back to the United States as exchanges and repairs outside of Canada will not be accepted without it. 

• For international customers outside of Canada and the United States:   Exchange Shipping must be purchased for any exchanges and repairs back to your country of residence as exchanges and repairs outside of Canada will not be accepted without it.

Exchange/Repair Shipping can be purchased here.   

Please note that Mackenzie Jones Designs is not responsible for items lost or stolen in the mail. If you have any questions or concerns, please contact us.