Mackenzie Jones Designs offers a lifetime warranty on regular price items.
Jewellery is warranted against breakage or malfunction under normal use due to defects in material or workmanship.
We will repair or replace our jewellery free of charge one time under these conditions. We are not responsible for items damaged through unusual forces, including but not limited to; vehicles, animals, tools, machinery or extreme chemicals.
For customers within Canada: We do not cover the cost of return shipping back to us for repairs. Repairs are returned to customers via regular, untracked letter mail. If you would like tracked shipping, return shipping can be purchased here or included with your return package.
For customers in the United States and outside of Canada: We do not cover the cost of return shipping back to us for repairs. In addition, repair shipping back to customers in the United States and outside of Canada must be purchased as repairs will not be accepted without it. International return shipping can be purchased here.
Repairs or replacements are offered for a fee in unusual instances. If you are unsure, please submit a Repair Form here and we can evaluate your circumstances together.
See below for full repair procedures.